Services

Our full range of PC services and solutions

 

For all your computer needs

We've been supporting our many clients in and around Ipswich now for over 10 years (over 25 years in the business) and are constantly growing our service. We very much look forward to being of service to you.

Service Solutions


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No more lugging heavy computers around..

As we come to you, there is no need for you to leave the comfort of your home. If we can't do the work on site we will take your computer away to be worked on in our workshop. Our turnaround is very fast and most jobs can be completed in just a few days, with most done by next day.

 

ADSL (Broadband) Internet Set-Up (cabled or wireless)

Join the speed revolution and get on to the Internet via Broadband with our great value connection service.

This service includes the following:

  • Recommendation on choice of ISP (Internet Service Provider)
  • Purchase of suitable ADSL Modem and Line Filter(s) - now usually free from your provider
  • Installation and configuration of ADSL Modem and Line Filter(s)
  • Install and configure wireless connection (if applicable)
  • Email account set-up - Outlook, Thunderbird or Windows Mail etc.
  • Test Internet connection
  • Test email account (make sure email can be sent and received)
  • Overview of new connection details explained to client
  • 2 weeks free follow-up support available following installation (call with any questions you may have for just the cost of your local landline phone call).

From initial instructions to proceed you can be on broadband in as little as a week, (subject to phone line meeting the necessary ADSL requirements and a timely BT line activation!).

Price:  £35.00.

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Virus & Spyware Removal

This service will provide for the removal of suspect virus or spyware on your PC and may need to be completed offsite if the infection is severe.  The service will comprise of the following:

  • Collection of your PC (if required)
  • Backup of your data (if not already completed)
  • Intensive virus and spyware cleanup
  • Preparation of fresh system restore point
  • Return of your PC
  • Demonstration of virus and spyware free PC (this is usually immediately apparent from the absence of whatever problem was present prior to the cleanup)
  • Virus and spyware prevention recommendations given.

Note:

If the virus / Spyware infestation is severe and has rendered the PC unusable it may be necessary to completely rebuild the machine to properly recover it. In such cases we would usually identify this at the evaluation stage.

If the infection is caught early we can usually clean the computer on site in under 1 hr.

Price:  £35.00 to £70.00 (depending on the severity of the infection).

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Internet Security Package

Be safe and secure on the web.  This package includes the following:

  • Installation, configuration and guidance on use of free Anti-Virus software
  • Installation, configuration and guidance on use of free Anti-Spyware software
  • Advice on Internet 'Do's' and Don'ts' whilst surfing the web (spoof emails, phishing etc.)
  • Checking and configuration (if required) of Internet Security settings)
  • 2 weeks free follow-up support available following installation (call with any questions you may have for just the cost of your local landline phone call).

Note:

This package also allows for the substitution of paid software applications (i.e. Trend, Kaspersky, Norton etc.) to replace the above (software supplied by customer or ADG Computer Solutions).

Price:  £35.00 (plus cost of paid software if applicable - usually around £35.00 for 1 year).

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Safe Surfing for Children

Be comfortable in the knowledge that you have a reliable child protection solution in place for your Internet surfing.

Our package involves the installation of specialist filtering software (KidsWatch) and the well respected OpenDNS solution (currently free) on to your PC to protect your family whilst surfing and includes:

  • Installation, configuration and guidance on use of a highly respected software application
  • Installation and configuration OpenDNS on to your Router / PC
    Use OpenDNS
  • Installation, configuration and guidance on use of an email protection package
  • Advice on Internet 'Do's' and 'Don'ts whilst surfing the web
  • 2 weeks follow-up support available following installation (call with any questions you may have for just the cost of a local landline phone call).

Price:  £35.00 (excluding any 3rd party software such as KidsWatch).

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PC Healthcheck / Cleanup

Get an exhaustive health check and cleanup for your computer.  This popular service will include:

  • Registry backup (prior to any changes made)
  • Create system restore point
  • Hard disk check (degree of fragmentation, space remaining, event log errors)
  • Conduct defrag if necessary
  • Virus and Spyware check (are there any and is existing protection software up to date?)
  • Remove viruses and spyware if found
  • Desktop cleanup
  • Registry cleanup
  • Temporary files cleanup
  • Internet temporary files cleanup
  • Remove redundant software to reclaim space and speed up PC (with client approval)
  • General speed of operation check
  • Vista / Windows 7 / Windows 8 patch check
  • FireWall check
  • Create post cleanup system restore point
  • Monitor and case cleanup (if required).

Note:

Before health check, client must backup their data first. We can also do this for you for a small charge.

Price:  £52.50.

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Computer Re-Build

If you've noticed a gradual decline in the performance of your PC and need to speed it up or need to securely remove sensitive but no longer required data then a complete rebuild is what's required.  You may have a computer rendered unusable due to viruses and spyware and have decided or have been advised that a fresh rebuild is the best way forward.

Certainly over time, the addition and removal of various new programs, the build up of redundant data, leftovers from uninstallations etc., can all have a detrimental effect on the performance of your computer.  This slow down is often very gradual until you realise your PC / laptop is not what it once was.  It may be possible to restore some of it's lost agility through application of our PC Health Check / Cleanup.  However, a rebuild will guarantee a return to full speed.

We will completely re-install your Windows based operating system (all Windows versions) including your email program and Microsoft Office software (if applicable).

OEM Factory Settings Rebuild

  • Backup customer data
  • Rebuild with supplied OEM Factory Settings Restore CD(s).  This is to reinstall the operating system only, together with any other applications that are included on the restore CD(s)
  • Virus and Spyware scan of client data
  • Restore customer data to new build
  • Apply all applicable Windows updates up to current day.

Note: 

This rebuild does not allow for re-installation of any additional applications installed by the client after purchase of their PC.  However, for a small extra charge we would be happy to complete this for you.

Price:  £70.00.

Non-OEM Rebuild From Scratch

  • Backup customer data
  • Locate hardware drivers ready for operating system install
  • Rebuild including re-partitioning, HDD low level format (complete data erase), install of chosen Windows based operating system
  • Virus and Spyware scan of client data
  • Restore customer data to new build
  • Apply all applicable Windows updates up to current day.

Note:  This rebuild does not allow for re-installation of any additional applications installed by the client after purchase of their PC.  However, for a small extra charge we would be happy to complete this for you.

Price:  £87.50.

Notes: 

All rebuilds include full configuration to previous customer settings where possible / required.

This work is usually carried out offsite at ADG Computer Solutions premises.

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Windows 7 / 8 Upgrade

Upgrade your PC to one of the latest operating systems, Windows 7 or Windows 8.  We can install any version required.  Get the security benefits that this operating system can provide, especially for surfing the Internet.
 

Our service would comprise of the following steps:

  • Evaluate PC for upgrade suitability (this would be carried out prior to agreeing the upgrade)
  • Backup of your data to offline medium (e.g. DVD)
  • Update BIOS if required
  • Check for driver updates
  • Check for software updates
  • Upgrade to Windows 7 / 8
  • Check system operation and ancillary equipment (i.e. printer etc.)
  • Configure Windows 7 / 8 to client requirements (i.e. setup user accounts etc.)
  • Demonstrate new operating system.

Price:  £70.00 (excludes the cost of Windows 7 / 8 software if required).

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PC Troubleshooting

This service includes troubleshooting any PC related issue and will consist of an initial review by phone to assess the problem and a time estimate given.  Before any recommendations are made, payment terms will be stated and agreed.  On customer agreement to proceed, a solution will then be found and given either over the phone (remote support) or via a site visit.

NOTE: Most problems are usually resolved in an hour, unless a hardware fault is present.

Price:  £35.00 per hour for on-site support (charged by the 1/2 after the first hour)

Price:  £25.00 per hour for remote support (with your permission we would take control of your computer during a secure session and fix from our office.

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Web Design


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Qualtiy web design, hosting and maintenance.

We build stylish, modern looking websites for businesses or for personal use. We can also provide site upgrades, lifting your current site if it is starting to look a bit stale. We can keep your new site updated for you or can build in content management to enable you to add your own changes. Some of the benefits of having a new website are:

  • Save costs - a website can be your online flyer, saving on printing and distribution costs
  • Instant Information - your website provides instant information on your services
  • Publish your newsletters online
  • Stay open all hours - a website enables you to stay open 24 / 7 / 365.

Get in Touch! Get in touch

Need help? We will be happy to hear from you. For contacting us please use our contact page or the email and phone info below.

Phone : 01473 831839
Mobile : 07915 665474
Email : adrian@adgcs.co.uk

Website Design

chart_addWe've built shiny new websites for all sorts of businesses and always look forward to a new challenge. Why not give your business a boost in 2015 with a cool new website.